Parents' Questionnaire
Every autumn we send a questionnaire to all our parents, designed to let them comment about anything and everything we do, and let them reflect on anything we could do better.
We are lucky that we always receive a great response. The latest comments (September 2019) are below.
General Comments
"The friendliness and helpfulness of the staff is simply commendable. Parents are always made to feel most welcome. Smiles all round! Such a caring environment!"
"Very Happy. J is our third child to attend the nursery. The management and staff have always been professional, friendly and approachable providing excellent care.
"All of the staff have a great relationship with the children. Nothing is to much trouble for the team".
"Settled in well, happy with staff and both feel that our child is safe and we have a 'peace of mind'.
"I am so happy we found cressex nursery. The staff environment and everything about it is amazing. Our child has truly thrived both in Ducklings and Cubs. There is such a positive community feel and staff work incredibly hard to maintain standards".
"Cant recommend the nursery enough. My child loves it and has flourished there".
"Excellent happy all staff are so welcoming & child loves it."
"My child is so happy going in and it always sounds like he has had a fun-packed day with lots of stimulation. The staff are really great with him".
"Great amazing staff, great values, care about the kids and parents".
"My child really enjoyed his time in the Ducklings room, and we felt happy and confident leaving him there. He is adjusting to Cubs and we are pleased that his key worker iw working well with him."
"The nursery staff are responsible, friendly and they do care about the children".
"We are really happy and grateful for all the support we have had with our child. Thank you for your hard work and for caring and loving our son the way you do".
"Lovely nursery, all staff are friendly, professional and approachable. All the children seem very happy and content".
Quality of Care and Teaching
"My child loves coming to nursery and he is developing very well with nursery support".
"Regular communication face to face, emails and hard copy notes/forms, also parents evenings. J is happy at attending nursery".
"The menu has huge variety and is one of the strengths of the nursery. Well Done! And Thank you"
"Excellent at informing and communication".
"Our child loves nursery. She has developed so much both physically and mentally and this is due to the enriched experience she has at nursery".
"Just amazing!"
"Not really aware of settings policies and procedures". {Reply: A copy of the policies and procedures are displayed on top of the display unit outside the office by the main entrance. Parents are welcome to look at them and ask the management team any questions they may have.}
Quality of Environment
"We love all the photo boards!"
"It's lovely to see the rooms display frequently updated with the children's work, especially when at pick up and drop off we don't always see these activities taking place."
"I love that fresh air/outdoor play features most days. The growing of vegetables and getting the children involved is brilliant".
"The outside areas often have litter etc but tis may not be part of the nursery property". {Reply: As the nursery is situated within the Cressex School it is the school's site team that are responsible for the environment around the nursery. We will however, contact the school and let them know that parents have commented about the litter etc. }
"I didn't know there was a parent's board!" {Reply: The parent's boards is in the main corridor in the entrance of the nursery. It has Ofsted information on it as well as information about the nursery policies and events in our local area.}
"My child loves playing outside".
Quality of Staff
"Staff look clean and happy at start of the day and happy and messy at the end of the day which shows me the staff are hands on and involved with development!".
"We haven't really had to raise any concerns but feel they would be listened to and acted on".
"Some staff are excellent at feeding back about activities each day. I love hearing about this".
"Sometimes feedback focuses too much on minor negative behaviour e.g tantrums. Feedback should start with a positive comment then mention negative information. Staff training on communication and partnerships with parents will be implemented.
"I cannot fault the staff. Everyone is so friendly and clearly passionate about what they do. My child loves her carers. Everyone works so hard".
"So impressed with staff!"
"We are still getting to know the staff in Cubs, but really appreciate the work of the staff in ducklings".
Management and Leadership
"Can compare to a different nursery. Cressex is without doubt miles ahead"
"Managers are always busy, but will always make time for a chat if I need help".
"From attending team training days with the staff they appear to be happy and work well together. Combined staff parents evenings encourage partnership sense."
"Excellent management".
"Management are so supportive - When I had a delayed payment setting up the tax free childcare account they were so understanding".
"We always receive a detailed run down of the day's events".
"So accommodating and clear".